Flight cancelled or delayed?

We specialise in assisting passengers with claims for compensation arising from delays, cancellations and denied boarding under Regulation (EC) No 261/2004 (EU261).

Air passenger rights

Air passengers may be entitled to flight compensation of up to EUR 600, or approximately ISK 88,000*, depending on the distance travelled and the route flown. The price paid for the ticket is irrelevant. This is referred to as standardised compensation.

The amounts are divided into the following categories, pursuant to Regulation (EC) No 261/2004:

20 Euros

for flights with a distance of 1,500 km. or less

400 Euros

for flights within the EEA and flights with a distance of more than 1,500 km but less than 3,500 km.

500 Euros

for all flights not covered by points A or B

– if the delay on long distance flights is between 3-4 hours, the airline can reduce this amount by 50%

*based on exchange rate on September 17, 2025

Unfortunately, it is uncommon for passengers to exercise this right or to be properly informed of it. Farbætur places particular emphasis on safeguarding passengers’ rights and manages all communications with the airline from start to finish.

How does it work?

Our work is result-based. This means that if the case does not succeed, you pay nothing.

What incidents may be eligible for compensation?

1.

Flight cancellation

2.

A flight delay of three hours or more. Where a journey includes a connecting flight, eligibility is assessed by reference to the total delay upon arrival at the final destination.

3.

Denied boarding, including cases of overbooking (denied boarding)

The amount of compensation depends on the flight distance and, where entitlement is based on delay, also on the length of the delay.

"Extraordinary Circumstances"

The airline may contend that the circumstances were extraordinary; this may include, for example, adverse weather, industrial action, security risks, airspace closures, and similar events. This is an exception to the general rule. As a general rule, a passenger is entitled to compensation where the conditions of the Regulation are met, and the airline bears the burden of proof in support of such an assertion. We therefore recommend that you submit your claim to us notwithstanding any explanation already provided by the airline. In many cases, a precise account of the circumstances and supporting documentation are decisive.